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Shipping Policy

Shipping Policy

Where we deliver, how charges work and what to expect.

Last updated 10 October 2026 2 min read Written for customers in Sri Lanka
Delivered with care

From our store to your door

We deliver across Sri Lanka with trusted courier partners. Here is how it works.

Track an orderDelivery guide
Sri Lanka onlyFor now
Charge by districtShown before you pay
Track onlineAny time
Report issuesWithin 24 hours
01

Where we deliver

We deliver anywhere in Sri Lanka that our courier partners cover. Some remote areas may take longer. We do not ship outside Sri Lanka at the moment.

02

Delivery charges

The delivery charge depends on your district. Choose your district in the cart and you will see the exact charge before you place the order. If a free-delivery offer applies, it is shown at checkout.

03

Order processing

We pack your order once it is confirmed. Bank transfer orders are packed after the payment reaches us. Weekends, Poya days and public holidays may add a little time.

04

Delivery time

Delivery time depends on your district and the courier. Orders within the Eastern Province usually arrive fastest. We share an estimate when we confirm your order. Estimates are not guaranteed delivery dates.

05

Tracking

Use our Track Order page with your order number and billing email to see the latest status. When the courier gives us a tracking number, you will see it there too.

06

Your address and phone number

Please give a complete address, the correct district and a phone number the courier can reach. If you notice a mistake, tell us straight away. We can only change the address before the order is dispatched.

07

If delivery fails

If the courier cannot reach you, or the parcel is refused, it may come back to us. We will contact you to arrange another delivery, which may cost an extra delivery charge. If a parcel is refused without a valid reason, the delivery charge is not refunded.

08

When your parcel arrives

Please check your parcel when it arrives. If the box looks damaged, take a photo and, if you can, mention it to the courier. Report any wrong or damaged item to us within 24 hours (see Refund & Cancellation).

09

Delays

Now and then, deliveries can be delayed by things outside our control, such as bad weather, holidays or courier disruption. If your order is affected, we will keep you updated.

10

Changes to this policy

We may update delivery areas, charges and this policy as we grow. The charge shown for your order when you place it is the one that applies.

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