10% OFF on your first order Use code: SAIF10
Free delivery over Rs 10,000 24h Damage Cover Secure Payments
Loading wishlist...
Your cart is empty Add some products to get started.
Fast Islandwide Delivery
Baby & Kids, Electronics, Mobiles & Fashion
New Products Added Regularly
Special Offers & Great Prices
Carefully Packed for Safe Delivery
Easy Online Shopping with Saifstore

Terms and Conditions

Terms & Conditions

The rules for using Saifstore.com and buying from us.

Last updated 10 October 2026 4 min read Written for customers in Sri Lanka
The fine print, made simple

Clear terms for a fair deal

We are a young business, so we keep our terms short and in plain English. Please read them before you order.

Refund policyContact us
Updated10 October 2026
Sri Lankan lawApplies to every order
24-hour reportWrong or damaged items
Your rightsConsumer law protected

In short

  • Prices are in Sri Lankan Rupees. The delivery charge is shown before you place the order.
  • Your order is confirmed when we confirm it or dispatch it. Bank transfer orders are confirmed once payment arrives.
  • We do not accept change-of-mind returns. Wrong, damaged or faulty items must be reported within 24 hours of delivery.
  • Nothing in these terms takes away your rights under Sri Lankan consumer law.
01

Using this website

By using Saifstore.com or placing an order, you agree to these terms. They work together with our Privacy Policy, Refund & Cancellation, Shipping Policy and Returns & Exchanges pages. If you do not agree, please do not use the website.

02

About us

Saifstore.com is an online retail store operating in Sri Lanka. You can reach us at contact@saifstore.com or on our live chat.

03

Your account

  • You must be 18 or older to create an account or buy from us.
  • Please give correct, up-to-date details.
  • Keep your password private. You are responsible for activity on your account.
  • We may suspend an account that is used for fraud or misuse.
04

Products and information

We try hard to describe and photograph every product accurately. Colours and packaging can differ slightly from the pictures, because screens differ and manufacturers update their designs. Always check the age guidance and safety information on the packaging. Product information on our site is general and is not medical advice (see our Disclaimer).

05

Prices

  • All prices are in Sri Lankan Rupees (LKR).
  • The delivery charge for your district is shown in the cart and at checkout, before you place the order.
  • Prices and offers can change, but a change will not affect an order we have already confirmed.
  • If a price is clearly wrong because of a mistake, we will contact you. You can then buy at the correct price or cancel for a full refund.
06

Placing an order

After you place an order, we email you to say we have received it. This email does not yet mean we have accepted it. The order is accepted when we confirm it (for bank transfers, after payment reaches us) or when we dispatch it.

We may decline or cancel an order, for example if an item is out of stock, delivery to the address is not possible, the details look incorrect, or we suspect fraud. If you have already paid, we will refund you in full.

07

Payment

The payment methods available are shown at checkout. At the moment we accept bank transfer.

  • Please use your order number as the payment reference.
  • Your order is held until the payment reaches our account.
  • If we do not receive payment within 3 days, we may cancel the order.
  • When card or online payments are added, they will be processed by a licensed payment provider. We will never see your full card details.
08

Delivery

We currently deliver within Sri Lanka only. Delivery times are estimates, not guarantees. Once your order is delivered to the address you gave us, the products are your responsibility. Full details are in our Shipping Policy.

09

Cancellations, returns and refunds

You can cancel an order before we pack it. We do not accept change-of-mind returns. Wrong, damaged or faulty items must be reported within 24 hours of delivery. See our Refund & Cancellation and Returns & Exchanges pages.

Nothing in these terms affects your rights under the Consumer Affairs Authority Act No. 9 of 2003.
10

Discount codes and offers

  • Each offer or code has its own conditions, shown with the offer.
  • Unless stated, one code can be used per order.
  • Codes have no cash value and cannot be exchanged for money.
  • We may end or change an offer at any time, and may cancel orders that misuse a code.
11

Using the website fairly

Please do not misuse the website: no false orders, no attempts to break in or disrupt it, and no copying of large parts of it with automated tools. Misuse may be reported under the Computer Crimes Act No. 24 of 2007.

12

Our content

The Saifstore.com name, logo, website design, and the text and images we create belong to us or to the people who license them to us. Product brand names belong to their owners. Please do not copy our content without permission.

13

Our responsibility to you

If we break these terms, we are responsible for loss that was a foreseeable result. We are not responsible for indirect loss, or for delays or problems caused by events outside our reasonable control, such as severe weather, strikes or courier disruption. Where the law allows, our total responsibility for an order is limited to the amount you paid for it. Nothing here limits responsibility that cannot be limited under Sri Lankan law.

14

Online communication

You agree that orders, confirmations and notices can be made and sent electronically, as recognised by the Electronic Transactions Act No. 19 of 2006.

15

Changes to these terms

We may update these terms as our business grows. The version on this page when you place your order is the one that applies to that order.

16

Law and disputes

These terms are governed by the laws of Sri Lanka. If something goes wrong, please contact us first. Most problems can be solved quickly. If we cannot agree, the courts of Sri Lanka will have jurisdiction.

Need a hand?

We are a small team and we read every message. Ask us about orders, delivery or returns.

Contact Us

Keep exploring

Privacy PolicyHow we look after your dataRefund & CancellationCancelling orders and refundsShipping PolicyWhere and how we deliverDisclaimerProduct information and safety
Home 0 Wishlist Cart Account
Main Menu
Hello, Sign in
Wishlist
Compare
Track Order
Shop by Category See All
Shopping Cart (0)

No products in the cart. No products in the cart.

Main Menu
Hello, Sign in
Wishlist
Compare
Track Order
Chat with us
Loading wishlist...
Loading cart...