Terms and Conditions

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Using Saifstore.com

You may use Saifstore.com for lawful personal shopping and related services. You must not misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious code, impersonate another person, or use the website for unlawful or fraudulent purposes.

We may restrict, suspend, or terminate access where we reasonably believe the website, customers, transactions, or our services are being misused.

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Accounts & Customer Information

Where an account is available, you are responsible for keeping your login details secure and for activity carried out through your account.

Information provided when ordering must be accurate and complete, including your name, email address, delivery address, district, and any other information required to fulfil the order.

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Orders & Order Acceptance

Placing an order is a request to purchase the selected products. An order confirmation or status message acknowledges that we have received your order, but it does not necessarily mean that the order has been fully accepted or dispatched.

We may contact you for clarification or verification before processing an order.

We may refuse or cancel an order before fulfilment where reasonably necessary, including where a product is out of stock, information is incorrect, a pricing or listing error has occurred, payment cannot be completed, delivery is unavailable, or fraud or misuse is suspected.

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Prices, Promotions & Availability

Prices are displayed in Sri Lankan Rupees (LKR) unless another currency is clearly shown. Delivery charges, discounts, coupon reductions, or other charges will be shown where applicable before the order is submitted.

Product prices, availability, offers, promotions, and discounts may change without prior notice.

We take reasonable care to display accurate information, but genuine pricing, stock, discount, or listing errors may occur. Where a material error is identified, we may correct it and contact you before proceeding or cancel the affected order.

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Payments

Available payment methods are displayed during checkout and may change from time to time.

Where a third-party payment provider, bank, card network, wallet, or payment gateway is used, that provider may apply its own terms, security procedures, processing times, and eligibility requirements.

An order may be held or cancelled if payment authorization fails, payment details cannot be verified, or a transaction is identified as potentially unauthorized or fraudulent.

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Delivery

Delivery charges are calculated according to the delivery information, district, product, order value, weight, and delivery rules applicable at the time of checkout.

Delivery estimates are provided in good faith but may be affected by courier operations, weather, public holidays, address issues, product availability, and other matters outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and for ensuring that an appropriate person is available to receive the order where required.

View Delivery Information →

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Returns, Exchanges & Refunds

Eligibility for a return, exchange, replacement, or refund depends on the product, its condition, the reason for the request, and the applicable return window.

Products may need to be returned unused, complete, and with applicable packaging, tags, accessories, manuals, or proof of purchase. Certain products may not be returnable for hygiene, safety, perishability, personalization, or other reasonable product-specific reasons.

Approved refunds may require processing time after approval and may also be subject to the processing time of the relevant payment provider or financial institution.

View Returns & Exchanges →

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Product Information & Baby Products

We aim to present product descriptions, images, sizes, colors, specifications, and other information as accurately as reasonably possible. Minor differences may occur because of screen settings, packaging updates, manufacturer changes, or photography.

For baby and children's products, customers should review the manufacturer’s age guidance, warnings, instructions, care information, weight limits, and safety information before use.

Website content is general product information and should not be treated as medical, health, or professional safety advice.

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Coupons, Offers & Promotions

Coupons and promotions may be subject to eligibility, validity dates, minimum spend requirements, product or category exclusions, quantity limits, and other conditions stated with the promotion.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and may not be combined with another offer. We may withdraw or correct a promotion where it has been published in error or is being misused.

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Electronic Communications

By placing an order or contacting us electronically, you agree that order confirmations, status updates, support messages, receipts, policy notices, and other transaction-related communications may be provided electronically.

Marketing communications, where used, will be handled separately in accordance with applicable preferences and our Privacy Policy.

Intellectual Property

The Saifstore name, website design, original graphics, written content, logos, and other material owned by us are protected by applicable intellectual property laws.

You may use the website for personal shopping purposes. You may not reproduce, republish, commercially exploit, scrape, modify, or distribute our protected content without permission, except where permitted by law.

Product names, trademarks, images, and materials belonging to third parties remain the property of their respective owners.

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Third-Party Services & Links

Our website may use or link to third-party services, including delivery providers, payment providers, analytics services, social platforms, or external websites.

We are not responsible for the independent terms, policies, content, or availability of third-party websites or services. Their own terms and privacy policies may apply.

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Website Availability & Liability

We aim to keep Saifstore.com available and accurate, but uninterrupted or error-free access cannot be guaranteed. Maintenance, updates, network problems, or events outside our control may temporarily affect the website or services.

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable from your use of the website or purchase of products.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

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Events Beyond Our Reasonable Control

We are not responsible for delay or failure caused by events reasonably outside our control, including severe weather, natural disasters, transport disruption, courier interruption, telecommunications failures, government restrictions, strikes, emergencies, or similar events.

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Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, policies, business operations, or applicable requirements.

The latest version will be published on this page with the updated date. Your continued use of the website after an update means the current Terms apply to your subsequent use of the website.

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Governing Law

These Terms are governed by and interpreted in accordance with the laws of Sri Lanka.

Any dispute relating to these Terms, the website, or a transaction will be handled subject to applicable Sri Lankan law and the jurisdiction of the competent courts of Sri Lanka, without limiting any statutory consumer rights that may apply.

Terms & Conditions